The Implementation of a Time and Attendance System at Stellenbosch Municipality – a Change Management Perspective by Ulrich Oscar Cupido

Topics: Biometrics, Change management, Western Cape Pages: 186 (55043 words) Published: January 14, 2013


Ulrich Oscar Cupido

Thesis presented in partial fulfilment of the requirements for the degree Masters in Public Administration at the University of Stellenbosch

Supervisor: Prof Frederik Uys

December 2011

Stellenbosch University

DECLARATION By submitting this thesis electronically, I declare that the entirety of the work contained therein is my own, that I am the sole author thereof (save to the extent explicitly otherwise stated), that reproduction and publication thereof by Stellenbosch University will not infringe any third party and that I have not previously in its entirety or in part thereof, submitted it for obtaining any qualification.


Copyright © 2011 Stellenbosch University

All rights reserved


Stellenbosch University

ABSTRACT Human beings are constantly confronted with change because their current situation is continually being questioned. In order to change the way humans behave, it is necessary to change the mindset of those who will be influenced by new ideas. Stellenbosch Municipality faces a dilemma because the current management of its employee attendance is having a negative impact on its daily operations – service delivery is becoming an increasingly serious concern because the inability to manage employees’ daily attendance results in inefficient and ineffective rendering of services to citizens. This research addresses the question of whether the change from a manual attendance register to a biometric time and attendance system would more effectively ensure the availability of Municipal employees to improve basic service delivery. Moreover, the dilemma Stellenbosch Municipality faces concerns the monitoring of employees on a daily basis, including the availability of an attendance register for audit purposes. A questionnaire was used to examine the situation and obtain responses from employees who make use of both the manual attendance register and the biometric time and attendance device. It was established that the use of the manual attendance register caused certain problems, although it has served a monitoring purpose for more than 30 years. At the time of answering the questionnaire, some respondents requested the implementation of an electronic system with real-time capability to remove any doubt concerning the confirmation of employee attendance. The feedback from the questionnaire confirms:    the unreliability of a human-dependent employee attendance register; that delivery of basic services can only be done on condition of the availability of employees who report for duty; and that the use of the manual attendance system creates unrecoverable losses.

The inability of employees to maintain their manual attendance registers led to the recommendation that:  a mechanised system needs to be implemented to reduce administration procedures and to secure compliance and an unqualified audit.



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Stellenbosch University

OPSOMMING Mense word voortdurend met verandering gekonfronteer omdat hul huidige situasie gedurig bevraagteken word. beïnvloed sal word te verander. Die Munisipaliteit Stellenbosch staan voor ’n dilemma omdat die huidige bestuur van sy werknemerbywoning ’n negatiewe uitwerking op sy daaglikse werksaamhede het – dienslewering word ’n al ernstiger saak weens die onvermoë om werknemers se daaglikse bywoningsresultate by onbekwame en ondoeltreffende lewering van dienste aan dorpsbewoners te bestuur. Hierdie navorsing ondersoek die vraagstuk of die omskakeling van ’n bywoningsregister per hand na ’n biometriese tyd- en bywoningstelsel die beskikbaarheid van munisipale werknemers meer effektief sal verseker om basiese dienslewering te verbeter. Hierbenewens het die dilemma van die Munisipaliteit Stellenbosch te doen met...

Bibliography: act.pdf. Accessed 28 July 2009.Cape Town. Dubrin, A.J. 2004. Leadership research findings, practice, and skills. 4th ed. Houghton Mifflin Company: USA.
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