Organisational Change

Topics: Change management, Management, Strategic management Pages: 64 (16940 words) Published: June 8, 2006
TABLE OF CONTENTS....................................................................................................1

THE WORLD WHICH WE LIVE...................................................................................4

CHANGE MANAGEMENT DEFINED.....................................................................6

2.1 Three Basic Definitions.................................................................................................................................. 6

2.1.1 The Task of Managing Change ...............................................................................................................6

2.1.2 An Area of Professional Practice..............................................................................................................7

2.1.3 A Body of Knowledge.................................................................................................................................7

2.2 Content and Process.......................................................................................................................................7

THE CHANGE PROCESS..................................................................................................8

3.1 The Change Process as "Unfreezing, Changing and Refreezing".....................................................8

3.2 The Change Problem.......................................................................................................................................8

3.2.1 Change as a "How" Problem..........................................................................................................................................8

3.2.2 Change as a "What" Problem.........................................................................................................................................9

3.2.3 Change as a "Why" Problem...........................................................................................................................................9

3.3 Who to involve and when..............................................................................................................................9

SKILLS AND STRATEGIES...............................................................................................10

4.1 Political Skills......................................................................................................................................................10

4.2 Analytical Skills..................................................................................................................................................10

4.3 People Skills.........................................................................................................................................................11

4.4 System Skills.........................................................................................................................................................11

4.4 Business Skills......................................................................................................................................................11

MANAGING THE CHANGE PROCESS.....................................................................12

5.1 Management of Perceptions and Beliefs - Power and politics...........................................................12

5.2 Below the surface of the Change Management Iceberg......................................................................12

5.3 Why Change Fails - the Change equation................................................................................................12

5.4 The Steps to Change...........................................................................................................................................13

5.5 The Eight Stage Change...

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