Concorde Bookshop

Topics: Management, Business, Change management Pages: 3 (764 words) Published: July 25, 2013
Concorde Bookshop Paper
HCS/587
April 15, 2013

Concorde Bookshop Paper
Someone once said,”the only permanent thing in this world is change.” This is so true. In every aspect of life change happens whether deliberately or not. In the business world or in any organization, change can become necessary for it to remain competitive or to survive. Change process does not always happen smoothly and the result not always successful or what the leaders have hoped for. This essay will discuss the phases in the organizational change process and how one business failed because of its leaders’ failure to implement these phases in their plan of change for the company. Concorde Bookshop, a piece of history in itself, was a thriving small business in New England. Family- owned and operated for more than 60 years, it has become a part of life of the people in that city. But like any other businesses and with the advent of giant bookstores and Internet shopping competitors, Concorde bookshop was very much affected and its leaders had to make a decision to transform its organization to keep the business going. In chapter one of his book, Implementing Organizational Change: Theory into Practice by Bert Spector, he discussed several phases of change that any organization or business utilize when a need for change arises. Turnaround is the process whereby management looks at their resources and attempt to preserve them by cutting costs and expenses either by laying off employees, changing benefits, or even shutting down the business. Techniques and Tools focus on new technologies and processes for the business to improve and become more efficient. As good as they may sound to be, these two non- behavioral phases will be more effective if combined with the third phase which is the Behavioral Transformation of employees. According to Spector (2010),”Not all employees greet change with equal enthusiasm. It is useful, therefore, to examine the sources of resistance...

References: Spector, B. (2010). Implementing organizational change: Theory into practice (2nd ed.). Upper Saddle River, NJ: Pearson Prentice Hall. Retrieved from The University of Phoenix eBook Collection database.
Borkowski, N. (2005). Organizational behavior in healthcare. Sudbury, MA: Jones and Bartlett Publishers. Retrieved from The University of Phoenix eBook Collection database.
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