Topics: Nonverbal communication, Communication, Assertiveness Pages: 69 (15575 words) Published: March 17, 2014
35884_CH02_053_098.qxd 4/10/06 4:36 PM Page 53

© Jones and Bartlett Publishers. NOT FOR SALE OR DISTRIBUTION


Chapter Two

Communication Techniques

Upon completion of this chapter, the reader should be able to: •

Discuss therapeutic communication techniques

Analyze barriers that compromise active listening

Review the impact of culture on nurse–client relationships

Describe negotiation and conflict management

Contrast assertive, passive, and aggressive communication

Discuss appropriate use of self-disclosure

Appraise therapeutic communication techniques across the
life span




35884_CH02_053_098.qxd 4/10/06 4:36 PM Page 54

© Jones and Bartlett Publishers. NOT FOR SALE OR DISTRIBUTION





Active listening—An active, selective attentiveness and interactive process that involves all senses, comprehension, and mindfulness to assess verbal and nonverbal communication.
Assertiveness—In communication, this is the process of clearly and confidently expressing one’s opinions, needs, wishes, and desires without purposely infringing on the rights of others.
Clarification—A useful technique that helps the nurse validate verbal and nonverbal communication to determine its accuracy. Conflict—An interpersonal and/or mental struggle arising from opposing demands or impulses. It has the propensity to generate strong feelings, discord, and disagreement.

Conflict resolution—The ability to use assertive communication skills to generate options to effectively resolve disagreements, stress, and turmoil. Confrontation—A therapeutic technique used to point out incongruence between what is said and one’s behavior.

Focusing—Clarifying or validating a perception or understanding of a specific aspect of communication.
Humor—Refers to being amusing, funny, or comical to express feelings and thoughts in a manner comfortable to oneself and others.
Imparting information—Making facts or information available when an individual requests them. Negotiation—A process or means for achieving a common goal or understanding of what one wants from others. It is a give-and-take communication method designed to obtain an agreement.

Nonverbal communication—“Body language” or expression through movement or behaviors. Examples of body language include physical or behavioral gestures, head nods, eye contact, writing, symbols and pictures, laughter, tone of voice, and facial expressions.

Questioning—The act of asking questions for the purpose of clarifying the meaning of a communication or to collect facts, facilitate feedback, and validate assumptions or perceptions of the sender. Rapport—A mutually comfortable relationship based on respect, objectivity, trust, and safety. It facilitates communication and is the basis of therapeutic interactions. Reflection—Restating or paraphrasing and validating what is communicated within a support environment. Often, words or phrases such as “you” or “It sounds like you feel . . .” or “You seem concerned about . . .” are used to restate what the nurse gleaned from a client’s emotions and statements.

Self-disclosure—To share information about oneself.
Silence—A communication technique that makes it clear that every moment does not require verbal exchange; it allows the client to contemplate, focus, and organize thoughts and feelings.

35884_CH02_053_098.qxd 4/10/06 4:36 PM Page 55

© Jones and Bartlett Publishers. NOT FOR SALE OR DISTRIBUTION




Summarize—The process of integrating or synthesizing key points of the nurse– client discussion and highlighting progress made toward greater understanding. It facilitates a greater understanding of what was communicated and validates that the nurse has heard the same information as the client conveyed. Therapeutic communication—A healing or curative...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • barriers to communication Essay
  • Communication Essay
  • Communication Essay
  • Communication Essay
  • communication Essay
  • Essay about Communication
  • communication Essay
  • Communication Differences Essay

Become a StudyMode Member

Sign Up - It's Free