Applying Training Concepts
BUS 407 – Training and Development
August 26, 2012
Lowe’s Home Centers, Inc. has been in business since the 1940s. The Company expanded its’ product line from hardware to home improvement products for inside and outside the home. As with many large companies, Lowe’s found it costly and difficult to keep up with the rapid growth of technology. During the past 20 years, Lowe’s has essentially used the same software to operate the store business.
Due to the recession the last few years, many consumers have cut back on purchases. People look to technology to research the most cost effective method of getting what they need instead of what they want at the best price. As with any company that produces or sells mass products, they are able to sell items at a reduced cost. Online businesses such as Amazon.com are able to offer the same benefits to consumers. Technology has shifted sales to internet-based companies. This fluctuation of the way consumers purchase today has affected many retailers that sell in-store products. Retailers that have failed to change the way they do business and enhance technology now cease to exist. This may be the difference between companies such as Circuit City and Best Buy, or Borders and Barnes and Noble.
After much market research, Lowe’s decided to quickly change the way they do business. In order to do this, they had to make technology advancements within their stores and how consumers order and receive product, while keeping a competitive edge at the same time. In addition to updating store software, stores also received iPhones and iPads to research and beat competitor pricing, as well as get the product to the consumer faster than the competition. With the introduction to new software and technology, training plans were developed and rolled out to the stores so the employees could be taught how to use them. The Company has informed stores that this is just the...
References: Lowes.com. Learning and Development. Careers, Why Lowe 's. http://careers.lowes.com/training.aspx
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